Shipping policy
At Veteran Custom Creations, we strive to deliver your custom products promptly and securely. Please review our shipping policy for details about processing times, shipping methods, and other important information.
Processing Times
- Custom Orders: Due to the handcrafted nature of our products, custom orders typically require 7-14 business days for production before shipment.
- Stock Items: In-stock items are typically processed within 2-3 business days.
Shipping Methods and Rates
- We offer various shipping options at checkout, including standard, expedited, and priority shipping. Rates are calculated based on the size, weight, and destination of your order.
Delivery Times
- Shipping times vary depending on the shipping method selected and the destination. Standard shipping typically takes 5-7 business days within the U.S.
- For international orders, delivery times may vary between 10-20 business days depending on customs and carrier processing.
Tracking Information
- Once your order ships, you will receive a confirmation email with tracking details to monitor your shipment's progress.
Damaged or Lost Packages
- If your order arrives damaged or is lost during transit, please contact us within 7 days of delivery at vetcustomcreations@gmail.com. Be sure to include your order number and photos of the damage (if applicable).
International Shipping
- Customers are responsible for any customs duties, taxes, or fees incurred for international shipments. Please check with your local customs office for more details.
Questions?
If you have any questions about your shipment, feel free to reach out to us at vetcustomcreations@gmail.com. We're here to help!
Thank you for supporting Veteran Custom Creations. We’re honored to craft one-of-a-kind pieces for you.